How to Claim a Warranty for Your New Balance 990v6 in the USA

Step 1: Check If Your Shoes Are Eligible

What’s Covered: New Balance offers a 1-year warranty for manufacturing defects like:

• Glue failure

• Torn seams

• Outsole splitting

What’s Not Covered?:

• Normal wear and tear

• Damage from improper use

• Unauthorized repairs

If the issue is due to a defect and not regular use, you’re likely covered!

Step 2: Gather What You Need

Before starting the claim, have these ready:

• Proof of Purchase – Your receipt or order confirmation email.

• Shoe Details – Model (990v6), purchase date, and order number (if bought online).

• Photos – Clear images of the damage (seams, sole, or glue issues).

Step 3: Start Your Claim

Option 1: Online Claim (For Online Purchases)

1. Visit the New Balance website.

2. Go to Customer Service → Warranty Claims.

3. Fill out the online form with your details and upload photos.

4. Submit and wait for further instructions.

Option 2: In-Store Claim (For In-Store Purchases)

• Take the shoes and your receipt to a New Balance store or authorized retailer.

• A store associate will inspect them and process the claim if eligible.

Step 4: Ship Your Shoes (If Filing Online)

Once your claim is approved, New Balance will send you a prepaid return shipping label.

• Pack the shoes securely.

• Include a copy of your claim approval email or packing slip.

• Ship them to the provided address.

Step 5: Wait for Inspection & Resolution

New Balance will inspect the shoes (usually within 14 days). If approved, you’ll receive either:

• A replacement pair, OR

• A store voucher for online purchases.

A Few Important Notes

✔ Don’t send shoes without approval – Unauthorized returns may not be reimbursed.
✔ Need help? Contact New Balance USA at 1-800-253-7463 or use their live chat on the website.

This process is pretty straightforward. If your 990v6 has a manufacturing defect, you should be able to get a replacement without hassle. Hope this helps!