How to Claim Your New Balance 2002R Warranty: A Complete Guide

When you invest in a pair of New Balance 2002R shoes, you expect quality and durability. However, if you encounter manufacturing defects or quality issues, knowing how to navigate the warranty process is crucial. This guide will walk you through the steps to claim your warranty effectively.

Understanding Your Warranty Coverage

• New Balance offers a standard 6-month warranty from the date of purchase for manufacturing defects. Important points to note:

• The warranty covers manufacturing defects and material failures

• Normal wear and tear is not covered

• Damage from improper care or modifications voids the warranty

• The shoes must be purchased from an authorized retailer

Required Documentation

• Before starting your claim, gather:

• Original purchase receipt

• Clear photos of the defect

• Product style number (found on the shoe's tongue label)

• Proof of authorized retailer purchase

Step-by-Step Claim Process

1. Initial Assessment

Document the issue by taking clear photos from multiple angles, ensuring the defect is visible. Clean the shoes beforehand to ensure the problem area is clearly visible.

2. Contact New Balance

Visit the New Balance website and navigate to their warranty claims section, or call their customer service at 1-800-595-9138. You'll need to:

• Provide your contact information

• Describe the defect in detail

• Submit your documentation

• Obtain a warranty claim reference number

3. Shipping Process

• If approved for evaluation:

• Package your shoes in their original box if possible

• Include all required documentation

• Write your claim number on the outside of the package

• Ship to the provided warranty center address

4. Evaluation Period

The typical evaluation process takes 2-4 weeks. New Balance will examine:

• The nature and extent of the defect

• Whether it falls under warranty coverage

• The age and condition of the shoes

Common Mistakes to Avoid

• Waiting too long to file a claim

• Insufficient documentation of the defect

• Not cleaning the shoes before documentation

• Shipping without a claim reference number

Frequently Asked Questions

Q: How long do I have to file a claim?

A: Claims must be filed within the 6-month warranty period from the purchase date.

Q: What if I don't have the original receipt?

A: Alternative proof of purchase may be accepted, such as credit card statements showing the retailer and date of purchase.

Q: Will New Balance cover shipping costs?

A: Generally, customers are responsible for initial shipping costs to the warranty center. If the claim is approved, return shipping is typically covered.

Summary and Next Steps

1. If you notice a manufacturing defect in your New Balance 2002R shoes:

2. Document the issue immediately

3. Gather your purchase documentation

4. Contact New Balance customer service

5. Follow their specific instructions for your claim

Remember that acting quickly increases your chances of a successful warranty claim. If you're unsure whether your issue qualifies, it's better to contact New Balance directly for clarification rather than waiting until it's too late.

Contact Information

• Website: [www.newbalance.com/customer-service](http://www.newbalance.com/customer-service)

• Phone: 1-800-595-9138

• Email: customercare@newbalance.com

Take action today if you notice any manufacturing defects in your New Balance 2002R shoes. The sooner you initiate the warranty process, the sooner you can get back to enjoying your footwear.

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